Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Impera by Soto! The terms “we”, “us” and “our” refer to IMPERA by SOTO. IMPERA by SOTO operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Please read these Terms of Service carefully before accessing or using our Services. By visiting, interacting with or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy available on our website. If you do not agree to these Terms, you should not access or use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
To use the Services, you may be asked to provide certain information, including your email address, billing information, payment information and shipping information. You represent and warrant that all information provided by you is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
SECTION 2 - OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, product colors, textures and appearance may vary depending on your device screen settings.
All gold jewelry sold by IMPERA by SOTO is described according to its advertised gold purity and specifications.
We reserve the right to modify, discontinue or limit quantities of any product at any time without prior notice.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. IMPERA by SOTO reserves the right to accept or refuse any order at our discretion.
Orders are only accepted after payment has been successfully processed.
Your purchases are subject to our Refund Policy available on our website.
Custom, resized, engraved or personalized jewelry pieces may not be eligible for return or exchange.
You agree that purchases made through our Services are for personal use only and not for unauthorized resale.
SECTION 4 - PRICES AND BILLING
All prices displayed on our website are subject to change without notice.
Prices do not include applicable taxes, shipping costs, customs duties or import fees unless otherwise stated.
You agree to provide current, complete and accurate billing and payment information for all purchases made through our store.
SECTION 5 - SHIPPING AND DELIVERY
Orders are generally processed within 1–3 business days.
Estimated delivery times:
- United States: 3–7 business days
- International: 7–21 business days
Delivery times are estimates only and are not guaranteed.
Once an order has been transferred to the shipping carrier and tracking information has been provided, IMPERA by SOTO is not responsible for delays caused by the carrier, customs processing, weather conditions or other events outside our control.
Customers are responsible for any customs duties, taxes or import fees required by their country.
SECTION 6 - LOST OR DAMAGED PACKAGES
Please inspect your package upon arrival.
If your order arrives damaged or if there is an issue with delivery, you must contact us within 48 hours of delivery confirmation.
IMPERA by SOTO is not responsible for packages lost due to incorrect shipping information provided by the customer.
SECTION 7 - INTELLECTUAL PROPERTY
All content included on this website, including logos, images, product descriptions, graphics, videos, branding and design elements are the exclusive property of IMPERA by SOTO and are protected by copyright and intellectual property laws.
You may not reproduce, copy, distribute or exploit any content from our Services without written permission.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, policies or practices of any third-party websites or services.
SECTION 9 - PRIVACY POLICY
All personal information collected through our Services is subject to our Privacy Policy available on our website.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
SECTION 10 - FEEDBACK AND REVIEWS
If you submit reviews, feedback, comments or suggestions, you grant IMPERA by SOTO the right to use, reproduce and publish such content for marketing and operational purposes.
You agree that your submissions will not violate any third-party rights or contain unlawful or offensive material.
SECTION 11 - ERRORS AND INACCURACIES
Occasionally there may be information on our website containing typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions or availability.
We reserve the right to correct any errors and to update information at any time without prior notice.
SECTION 12 - PROHIBITED USES
You may not use our Services:
- For unlawful purposes
- To violate intellectual property rights
- To distribute malware or malicious code
- To engage in fraud or deceptive practices
- To scrape, copy or automate access to the website
- To interfere with website security or functionality
Violation of these Terms may result in immediate termination of access to our Services.
SECTION 13 - DISCLAIMER OF WARRANTIES
All products and services provided by IMPERA by SOTO are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted or error-free access to our Services.
SECTION 14 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, IMPERA by SOTO shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our Services or products purchased through our website.
SECTION 15 - INDEMNIFICATION
You agree to indemnify and hold harmless IMPERA by SOTO and its affiliates from any claims, damages or expenses resulting from your violation of these Terms or misuse of our Services.
SECTION 16 - GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Florida, United States.
Any disputes shall be resolved in the courts located in Florida.
SECTION 17 - CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time.
Changes will become effective immediately upon posting on our website.
SECTION 18 - CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
impera@yowonlc.com
IMPERA by SOTO
Miami, Florida
United States